Store Policy

CUSTOMER SECURITY : www.xrfanalysistest.com & Prestige Minerals & Gems, L.L.C. care about your security and online shopping experience. Our entire site is encrypted using SSL technology as can be seen in the URL's https designation. All payments are taken securely through Shopify and/or PayPal through their servers using SSL encryption. Prestige Minerals & Gems, L.L.C. and www.xrfanalysistest.com never store and never see any of your credit card information, nor is is ever even passed through our servers. Having a combined passion for prospecting and over a decade of IT security consulting experience has allowed us to provide an intelligently safe shopping experience on our website aimed at protecting our customers and their sensitive information which is never sold to or used by any third party. For more information on our extensive privacy policy, click here.

 

HAZARDOUS MATERIALS: It is the customer's responsibility to ensure samples are not of any hazardous nature including radioactive materials, toxic materials, and more. We have experts in almost every aspect of these areas who may be able to help with your testing, but all samples of this nature require pre-approval and are required to be sent to different locations than our normal testing. If any of our technicians find that samples are hazardous, they will be destroyed, and testing fees are typically non-refundable. Please keep in mind that even if your hazardous sample is pre-approved that samples of this nature require special shipping and courier services. Do your research ahead of time. Shipping carriers and USPS take the nature of shipping and handling of these types of hazardous material very seriously, and so do we here at Prestige Minerals & Gems.

 

RETURNS: www.xrfanalysistest.com and Prestige Minerals & Gems, L.L.C. strive for 100% customer satisfaction. Due to the nature and expense of the types of testing we perform, all sales are final.

 

CANCELLED ORDERS: All orders are eligible to be cancelled by contacting customer service by Midnight (12:00am) Mountain Time, USA on the day of the order. Any sales and shipping charges for unshipped product are eligible for full refund if submitted within this timeframe. Orders can not be cancelled after this point.

 

PHONE ORDERS: All phone orders are subject to the store policy as described on this webpage.

 

ALL SALES FINAL: All sales are final. Prestige Minerals & Gems, L.L.C. and www.xrfanalysistest.com put extensive effort into providing laboratory services and testing at very competitive margins and prices. Gestures by our support team for the sake of providing excellent customer service are not guaranteed and are reserved by discretion of www.xrfanalysistest.com staff.

www.xrfanalysistest.com
Prestige Minerals & Gems, L.L.C.

Mail all Payments & Samples to:
Prestige Minerals & Gems, L.L.C.
4450 Arapahoe Avenue
Suite 100-149
Boulder, CO 80303

Make payable to: Prestige Minerals & Gems

PAYMENT: We accept VISA, MASTER CARD, AMERICAN EXPRESS, PAYPAL, CHECKS OR MONEY ORDERS. Personal checks may be held for clearance of the issuing bank. PAYPAL PAYMENTS can be made to Prestige Minerals & Gems.

SHIPPING and HANDLING: - We generally ship samples back via US Priority mail within 72 business hours of receipt of your sample and cleared payment. Customer service generally reaches out to customers in case handling time shall exceed the next 5 business days. Expedited shipping is available for additional cost. Standard shipping is currently included with purchase of any of our tests for samples that fit in up to a USPS small flat rate box. Please contact customer service for international shipping rates. Prestige Minerals & Gems and www.xrfanalysistest.com are not responsible for delays or errors made by delivery companies, including improper delivery or damaged shipments. If improper delivery or damaged shipments are discovered, all shipping comes with a minimum of $50 of insurance from USPS. Buyers are to contact USPS to file a claim on packaging or product damaged during shipment.
 

PRICING CHANGES: Here at www.xrfanalysistest.com, we strive to always offer as competitive pricing on our products as possible. Pricing is subject to change at any time without notice. This is due to factors outside of our control at Prestige Minerals & Gems
and www.xrfanalysistest.com such as seasonal factors, equipment maintenance and availability, changes in shipping and/or packaging costs, and the fluxuating price of comoodites and other precious gemstones. Most pricing changes are intuitively made in the middle of the night to not disrupt the ordering process. If pricing changes affect any open orders, support ensures to contact each customer potentially affected before fufilling the order or performing testing.

For any questions, please do not hesitate to contact the appropriate customer service department here.

Thank you for making us a part of your prospecting adventure, and have a nice day.


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